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Noticeboard

 

Pre-bookable GP appointments are available on Saturday afternoons, please see Appointment section and select MK Health Extra for more information.

Some patients can get free non prescription medication from their local chemists for common illnesses such as coughs and colds. Click here for information about Pharmacy First.

Protected Time

We will be closed from 1.30pm on the following dates:
(Please note the change of time, the surgery will re-open the following day):
Wednesday 20 June
Thursday 19 July
Wednesday 19 September
Thursday 18 October
Wednesday 21 November
Thursday 24 January 2019
Wednesday 20 February 2019
Thursday 21 March 2019

If you need to see a doctor or require advice during this time please contact the new emergency number 111 or Milton Keynes Urgent Care Services

Have you missed your appointment? Due to the high volume of missed appointments we have changed our policy. The new policy can be found under policies on this website. 

Patients who are booked for planned operations or procedures at Milton Keynes University Hospital may experience these being postponed when demand for emergency care is particularly high. We appreciate how difficult and upsetting this can be for those affected and will do our utmost to keep postponements to a minimum. If you are not contacted by the hospital, please continue to arrive for your appointment as scheduled.

stockxpertcom_id20808191_size0Comments & Complaints

We operate a zero tolerance for both physical and verbal abuse.

We try our utmost to give you the best possible service, if however, you have cause for concern, we operate an in house "Practice Complaints Procedure".

Please ask reception for one of our complaints procedure leaflets. This does not affect your rights.

Patient Leaflet - Why do doctors run late?

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website