Purpose: This policy outlines the guidelines for patients interacting with, or about, CMK Medical Centre on social media platforms. Our aim is to deliver a respectful and informative online community while ensuring the safety and well-being of our staff and patients.
Scope: This policy applies to all patients and members of the public who engage with, or about CMK Medical Centre on social media platforms such as Facebook, Twitter, Instagram, and others.
Guidelines
- Zero Tolerance Policy: We have a zero-tolerance policy for abusive or threatening behaviour. Any form of harassment, personal attacks on staff members, or offensive language will not be tolerated and may result in being blocked from our social media pages.
- Respectful Communication: We encourage open and respectful dialogue. Please ensure that your comments and interactions are courteous and considerate of others.
- Complaints Procedure: Social media is not the appropriate platform for raising complaints. If you have a concern or complaint, please contact us directly through our official communication channels so we can address your issue promptly and effectively.
- Accuracy of Information: Please refrain from posting inaccurate or false statements about the practice or its staff. Misinformation can be harmful and misleading to others.
- Confidentiality: Do not share personal health information or any other sensitive information on our social media pages. For privacy reasons, we cannot discuss individual cases or provide medical advice online.
- Advertising and Promotions: Our social media pages are not platforms for advertising or promoting products or services. Any such posts will be removed.
- Moderation: CMK Medical Centre reserves the right to remove any content that violates this policy or is deemed inappropriate. Repeat offenders may be blocked from our social media pages.
- Emergency Situations: Social media is not monitored 24/7 and should not be used for urgent medical issues. In case of an emergency, please contact emergency services or visit your nearest hospital.
- Engagement: We aim to respond to queries and comments in a timely manner during our regular business hours. However, for specific medical enquiries, please contact the practice directly.
Disclaimer: The information provided on our social media pages is for general informational purposes only and should not be considered medical advice. Always seek the advice of your healthcare provider or alternative services with any questions you may have regarding a medical condition.
Contact Information: For any questions or concerns regarding this policy, please contact us 01908 605775.